Viptram Email Platform respects your privacy and is committed to protecting user and customer information. This policy explains how information is collected, used, and protected when using our services.
Information We Collect
We collect account information such as name, email address, and organisational details required to provide secure access to the platform.
Email Processing
Our platform processes emails solely on behalf of authenticated customers. Users are responsible for ensuring recipients have provided consent to receive communications.
Data Protection
We implement technical and organisational safeguards to protect data against unauthorised access, misuse, or disclosure.
WhatsApp Business API
Viptram integrates with the WhatsApp Business API to enable message sending on behalf of authenticated businesses. The following explains what data we receive from Meta and how we use it.
What data we receive from Meta
Connected number and status — the WhatsApp Business phone number a business connects to Viptram and its current registration status with Meta.
Message templates — templates the business creates and submits through Viptram for Meta's approval, including their content and approval status.
Message delivery status — whether each message was sent, delivered to the recipient's device, or read.
Customer phone numbers and replies — the phone numbers the business sends to, and any replies customers send back.
How we store and use this data
We store message records, delivery status (sent, delivered, read) and customer replies so clients can view them in their inbox and reports. Technical webhook records are retained for up to 30 days and then deleted automatically.
We use this data exclusively to provide the WhatsApp messaging service to the business that connected the number. We do not use it for any other purpose.
Each business client's data — including their contacts, templates, message history, and delivery records — is kept strictly separate from all other clients.
We do not sell this data or share it with other businesses or third parties, except Meta as required to deliver messages via their infrastructure.
WhatsApp Business API credentials (such as access tokens and phone number IDs) are stored in encrypted form and are never exposed to other users.
Meta may process message metadata as described in their own privacy documentation. Please review Meta's Privacy Policy for details on how they handle data.
Data Deletion
Clients and their contacts may request deletion of their data at any time. To do so, send an email to support@viptram.com from the email address associated with your account, with the subject line “Data Deletion Request”. We will verify your identity and permanently delete your data within 30 days.
For full details on the deletion process, see our Data Deletion page.
